Refund Policy


Refunds will be provided based on the service definitions on the specific service selected at payment; please review your service definition. All refund claims can be made either in writing, email, or via telephone - the following information is required:


1. Your account number and invoice number.


2. If a service failure; your parcel tracking number will be required.


Please note that refunds can’t be processed for any consequential loss.

Should a refund be appropriate, it shall be made back onto the card or payment method originally used to book the transaction – refunds can only be processed to the contracted party who booked the order.

Refunds will take between ten (10) and twenty eight (28) days to process .

If you have any questions on the above, please contact our office on Tel: 01204 465869.


We Accept